Privacy Policy
AuraPlay Casino values the trust and confidence of its players. Player data is handled securely and treated with the utmost respect. This privacy policy outlines the methods used to collect, process, and protect personal information. It is advised that players review this policy carefully to ensure they are making informed choices while using our platform.
Data Processing
The processing of personal data is required under regulatory obligations to facilitate participation in games and the delivery of associated services. Consent to this policy is necessary for using our services. Regular review is recommended, as continued use of our platform signifies acceptance of any updates.
Our operations are overseen by Dama N.V., registered in Curaçao, with its subsidiary Friolion Limited in Cyprus. AuraPlay operates under a license issued by the Curacao eGaming authority, which mandates adherence to strict data handling protocols.
Collection of Information
The following personal data is collected through interaction with our website:
- Information submitted via registration forms and other communication channels (e.g., names, contact details, and identity verification documents).
- Transaction records, website usage logs, and communication histories.
- Data required for identification and compliance checks, including anti-fraud measures.
This comprehensive collection ensures compliance with legal obligations while allowing us to deliver a secure and personalized gaming experience.
Usage of Information
The collected data is utilized to:
- Process transactions and place bets.
- Provide requested services and support.
- Complete necessary verification and regulatory checks.
- Send promotional communications, if consent is given by the player.
- Comply with legal obligations, including anti-money laundering laws.
- Monitor for any fraudulent activities or potential legal violations.
- Perform market research and data analysis.
These activities ensure the smooth operation of our services while maintaining compliance with legal standards and offering tailored promotions.
Marketing Communications
With player consent, AuraPlay uses personal information to send promotional materials about services and products. Players may opt-out of these communications via their account settings or by contacting our support team.
Disclosure of Information
Personal data is neither sold nor rented to third parties. However, it may be shared within our group of companies or with business partners for service provision or legal compliance. External service providers may access personal data when necessary for processing services.
Data Security and Retention
AuraPlay is committed to maintaining data security, complying with legal standards for protecting personal data. Player information is retained for as long as required by law and, at minimum, for five years after an account is closed, in accordance with anti-money laundering regulations.
Cookies and Tracking
We use cookies and similar technologies to improve site functionality, analyze user behavior, and support marketing efforts. Cookie preferences can be managed through browser settings, but certain restrictions may affect the user experience on our site.
Your Rights and Contact Information
Players have the right to request corrections or updates to their personal data or to object to its use for marketing purposes. For any concerns, our Data Protection Officer (DPO) can be contacted via email. Under GDPR, players may also lodge complaints with the relevant supervisory authority.
This policy represents AuraPlay Casino’s dedication to safeguarding your privacy while offering a secure and compliant gaming environment. For any questions or concerns regarding your data, please feel free to contact us.
